Thou Shall Put Employees First.

We have all heard the “Employee first, customer second” philosophy of growing and maintaining a flourishing business. I thought I would provide some concrete reasons why business leaders would want to live and breath this mindset into their organizations.

I do have one side note: Smart business leaders are really working with both stakeholders simultaneously, focusing on building trust, rapport and alliances with both. So, the true meaning of this approach is not to stop answering your customers’ phone calls or meeting their needs until you get your relationship with your employees “just right.” It is meant to signal to internal and external customers alike that you understand that you cannot give what you do not have.

Here are four concrete reasons organizations should adopt this philosophy as one of their greatest commandments:

I have found that employees who feel cared for and those who feel empowered to make decisions that benefit customers and the organization are much more likely to go the extra mile for customers and for the business.

I once worked with a team member who had been at the organization for 20 years. This particular person came in at 6:30 am every morning and would often be found leaving around the same time at night. She just would not leave until customers were satisfied and her job had been done. One clear example of going the extra mile was a time when a large customer’s order was about to ship and she realized that it was inaccurate. She did not spend a lot of time figuring out who did it or placing blame elsewhere. (We did this after solving the immediate issue) She took ownership for the result and decided to come in on a weekend to work with the shipping department to make sure the correct order was shipped to the customer.

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